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Returns

  

Returns

  • Should you not be happy with your purchase (and we sincerely hope this isn’t the case), please inform us within 14 days of receipt via email (returns@tommyandrex.com). We will gladly refund you once your item is received back to our warehouse (under conditions stated below).
  • Please note that all personalised orders are non returnable. 
  • All returns must be received within 28 days.
  • Items that have been worn or used will not be refunded. All returns must arrive back to us in the same condition they have been sent out, in a saleable condition (except for damaged items). 
  • The cost and risk of returning an item to us is at your discretion and we are not responsible for any items that go missing or get damaged on return. The product will remain your responsibility until it has been received at Tommy&REX as a return.
  • Upon receipt of the item our team will inspect it and then contact you with information about your refund. Please allow up to 5 working days for this.
  • If you find your item faulty (again we hope this not to be the case) we will offer a full refund. Please let us know via email within 3 days of receiving your item. All above principles apply for return.
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